TERMS OF SALES :

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1. Application domain

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The seller is defined below as the company Simlogic (Mr Alexandre SAUZE EI) whose head office is located: 15 rue General Leclerc - 60880 Le Meux - France.

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The private customer is defined below as being the person signing and accepting these general conditions of sale.

The general conditions of sale are deemed fully accepted upon confirmation of the order by the customer.

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All our quotes, purchase orders and invoices imply on the part of the customer the acceptance of our general conditions of sale.

Our sales and current contracts are subject to these general conditions of sale except special and written waiver agreed between the seller and the customer.

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These general conditions of sale govern the current and future relations between the customer and the seller.

We reserve the right to modify without notice the general conditions of sale.

 

2. Order

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2.1 Conclusion of the contract

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The date of conclusion of the contract is the date on which the customer has placed an order and accepted the general conditions of sale.

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The sales made by the seller are perfect between the parties and the property is acquired from the customer as soon as the total payment of the order (s) has been confirmed.

 

2.2 Product Description

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The essential characteristics of the product are indicated in the "Product page" containing in general a photo, a description, its characteristics and its packaging.

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The photographs and videos illustrating in support of the text the products, do not enter the contractual field.

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If errors are introduced there, in no case the responsibility of the salesman can not be engaged.

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The product page with the information it contains is the only contractual source.

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Manufacturers may change without notice the technical composition of the product references.

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The seller is at all times entitled to update, improve its data sheets or withdraw from the sale of its products.

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The customer has the opportunity to contact the seller to obtain additional information on the products presented by sending an email to simlogic@orange.fr

 

2.3 Price

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VAT not applicable, article 293 B of the General Tax Code.

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Prices are quoted in Euros excluding shipping costs.

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The products are supplied at the price in effect at the time of placing the order.

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Prices are subject to change.

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Prices may change without notice from the seller and may be subject to change in raw material costs.

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However, the prices appearing on the order after its validation and registration are firm and final and can not be subject to any change in case of upward or downward variation.

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Any order delivered outside metropolitan France may be subject to any local taxes, customs duties, sea fares and customs clearance fees upon delivery.

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Their payment is the responsibility of the customer and is his responsibility, implying that he must inquire with the competent authorities of the country of delivery.

 

2.4 Order processing

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Orders are processed as soon as possible.

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Seller will confirm orders and associated details by email.

 

2.4.1 Unavailability

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In case of non-performance of the contract resulting from the unavailability of the ordered product, the customer is informed and can wait if the reissue of the goods is possible, or be refunded without delay and at the latest within thirty days of the payment of the goods. are he paid.

 

2.4.2 Confirmation

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Upon receipt of any order through the website simlogic-shop.com, the seller contacts the customer if necessary and sends him an order confirmation by email.

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2.5 Payment

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Products delivered and invoiced remain the property of the seller until payment and full collection of their price.

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Payments accepted: Credit cards ; PayPal

 

2.5.2 Default of payment

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Failure to pay may result in the Seller claiming title to the goods, the restitution being immediate, at the expense, risk and peril of the customer. (Article 5 hereof C.G.V. Retention of title).

 

2.5.3 Secure payment of the site

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Our website is subject to a secure payment system.

 

2.6 Delivery

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The seller retains full and exclusive ownership of the products until full payment of their price but the customer will assume the risks as soon as they leave the seller's warehouse.

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Delivery is made by carrier, the latter is chosen by the seller and may be subject to change.

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Any partial delivery accepted by the customer is subject to invoicing upon receipt.

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The seller reserves the right to modify the goods to be delivered in the hypothesis described by the paragraph 2 of the article R132-2 of the Code of the consumption, that is to say when the modifications are related to the technical evolution and that they do not generate any price increase or alteration of the quality of the product.

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By express agreement, in case of force majeure or events such as lockout, strike, total or partial work stoppage in the place of manufacture of the vendor or its suppliers, epidemic, war, requisition, fire, flood, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, the seller is released from all liability for delivery.

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The seller will keep the customer informed in a timely manner, of the cases and events listed above.

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In any case, the delivery within the deadlines can intervene only if the customer is up to date of his obligations towards the salesman that in the evening the cause.

 

2.6.1 Shipping costs and treatments

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Shipping and handling charges are the responsibility of the buyer unless otherwise stated.

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2.6.2 Deadlines

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Delivery times indicated are based on the possibilities of supply and transport of the seller.

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During pre-orders, delivery times and dates are announced for information only.

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Delivery time overruns can not give rise to damages or retention.

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The dispatch of the orders is realized within a maximum period of 30 open days with reception and payment of the order, to which is added the delivery time, excluding pre-orders and contrary mention indicated on the site (example: 45 days).

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For all group orders (more than 2 products) an additional dispatch time will be defined and applied in agreement with the customer.

 

2.6.3 Delivery in France

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After delivery, the order is delivered in France on average between 2-3 business days.

 

2.6.4 Delivery in Europe

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After delivery, the order is delivered in France on average between 3-5 working days.

 

2.6.5 Delivery abroad

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After delivery, the order is delivered within an average of 5-10 days depending on the country of destination.

 

These deadlines are for working days, excluding routing problem, depending on product availability, shipping method chosen, destination and time of year.

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The deadlines indicated are those usually noted, they are given as an indication and are not contractual.

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The seller is not responsible for delivery times of carriers.

 

2.6.6 Place and date of delivery

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The place and the delivery date are determined by the parties when ordering.

Delivery is made exclusively to the address indicated on the invoice.

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In case of absence not justified by a legitimate reason, the seller will be entitled to charge the customer the amount of the next delivery.

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However, a second appointment will be possible if the carrier has passed without warning in advance and this without additional costs.

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2.6.7 Access difficulties

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The seller can not be held responsible for delivery problems resulting from access difficulties at the place of said delivery.

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The consequences of these difficulties weigh on the customer, so the seller can not be sued for damages caused in these cases.

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Deliverymen are the only ones authorized to judge the difficulty of access and reserve the right not to go upstairs a parcel, not to proceed through windows, etc.

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The customer agrees to implement the necessary means to overcome the difficulties of delivery (equipment rental, additional labor, size of the passages, etc.) in case the goods should be delivered with difficulty.

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The costs incurred in this situation are automatically the responsibility of the customer.

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The seller can not be held responsible for the non-delivery of the goods if the means necessary for it were not implemented by the customer.

 

2.6.8 Obligation of the customer on delivery

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On delivery, the customer must unpack the product in the presence of the carrier and check the conformity of the order before signing the delivery note.

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In case of anomaly concerning the delivery, the customer must indicate his reserves in the form of handwritten observations detailed, dated, explicit and accompanied by his signature on the delivery note.

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Damaged products: (scratches, bumps, shocks ...).

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Non-compliant products in kind: (reference error, color ...) or quantity.

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In case of anomaly or non-compliance, the customer must refuse the goods and send his claims to the seller, either by email to simlogic@orange.fr, or by registered letter with acknowledgment of receipt to: Simlogic, Alexandre SAUZE , 15 STREET OF THE GENERAL LECLERCQ, 60880 LE MEUX, FRANCE.

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Any claim made after 3 days of delivery can not be accepted.

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Expressions (subject to unpacking or damage) are insufficient to prove the existence of injury.

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Reservations must be clear, precise and detailed.

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The absence of a claim, the non-issuance of reserves by the client mean that the delivered product is deemed satisfactory and can not be subject to any subsequent dispute.

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For example, the customer can not issue a reservation to the seller after the departure of the carrier, even if the package was not opened in the presence of the carrier.

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In the event of non-compliance with the products delivered with the products ordered, after unpacking or upon delivery, the customer may refuse the delivery free of charge.

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The burden of proof of non-compliance lies with the purchaser.

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In case of non-compliance of the delivered products, the seller agrees to exchange or refund the product (s) to his client as soon as possible.

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As agreed in Article 2.6.7 hereof, the customer agrees with the seller to implement the necessary means to overcome the difficulties of delivery.

 

3. Obligations of the client

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3.1 Payment

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The customer pays the cash price, when ordering in the terms agreed between the parties.

 

3.2 Delivery

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On delivery, the customer must unpack the product in the presence of the carrier and check the conformity of the delivered order before signing the delivery note (Article 2.6.8 of these GC).

 

3.3 Difficulty of delivery

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The customer agrees with the seller to implement the necessary means to overcome the difficulties of delivery (equipment rental, additional labor, size of the passages, etc.) in the case where the goods should be delivered with difficulty (Article 2.6.7 of these GCS).

 

4. Obligations of the seller

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Article L121-20-3 of the Consumer Code, it follows firstly that the seller, as a professional, is automatically liable to the consumer for the proper performance of the obligations arising from the contract concluded at a distance, whether these obligations are to be performed by the trader who has concluded this contract or by other service providers, without prejudice to his right of recourse against them.

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However, he may exonerate himself from all or part of his responsibility by proving that the non-performance or the bad execution of the contract is attributable either to the consumer or to the unpredictable and insurmountable fact of a third party to the contract, to a case of force majeure.

 

4.1 Information

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The seller satisfies his duty of pre-contractual advice and information as derived from Article L121-19 of the Consumer Code.

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4.2 Delivery

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The quantity and the quality of the delivered products are those fixed on the purchase order.

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The seller reserves the right to modify the goods to be delivered in the hypothesis described by the paragraph 2 of the article R132-2 of the Code of the consumption, that is to say when the modifications are related to the technical evolution and that they do not generate any price increase or alteration of the quality of the product.

 

5. Reservation of title

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Products delivered and invoiced will remain the property of the seller until full payment of their price.

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Failure to pay may result in the seller claiming the goods, the refund being immediate and the goods delivered at the customer's expense, at such risk and peril.

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During the period from delivery to the transfer of ownership, the risk of loss, theft or destruction, as well as the damage that could cause the customer, remain the responsibility of the latter.

 

6. Guarantee

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The company Simlogic makes every effort to ensure that its products and services are completely satisfactory to its customers.

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When a problem arises with an article, the customer is invited to contact the seller's after-sales service by email at: simlogic@orange.fr

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A tolerance relative to the dimensions and finishes of the products is applied taking into account the artisanal manufacturing process.

 

6.1 Legal guarantee of conformity

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In the light of Articles L. 217-4 to L. 217-14 of the Consumer Code, the products sold on the simlogic-shop.com website are covered by a legal guarantee of conformity for a legal period of 2 years from the delivery of the property.

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Interventions under this warranty can not have the effect of extending the duration of this warranty, subject to Article L211-16 of the Consumer Code.

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Under this warranty, the only obligation incumbent on the seller will be the repair of the product or item found to be defective by his services.

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The seller reserves the right not to take back the goods to be replaced.

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Any product called to benefit from the guarantee must be submitted beforehand to the after-sales service of the salesman whose agreement is essential for any replacement or repair.

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6.2 Legal warranty against hidden defects

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With regard to articles 1641 to 1649 of the French Civil Code, the products sold on the simlogic-shop.com website are subject to a legal guarantee against hidden defects.

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The seller is not liable for obvious defects and which the buyer could convince himself, but latent defects, even if he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.

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The defect must be prior to the sale and render the products unfit for the use for which they are intended.

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Interventions under this warranty can not have the effect of extending the duration of this warranty, subject to Article L211-16 of the Consumer Code.

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Under this warranty, the only obligation incumbent on the seller will be the repair of the product or item found to be defective by his services.

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The seller reserves the right not to take back the goods to be replaced.

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Any product called to benefit from the guarantee must be submitted beforehand to the after-sales service of the salesman whose agreement is essential for any replacement or repair.

 

6.3 Warranty limitation

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The seller's warranty is limited to the repair of the goods recognized as defective by the seller, taking into account the use made of them by the customer and this at the free choice of the seller.

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The seller undertakes only to ensure the replacement of the defective parts and the repair of damages of the goods supplied to the customer by him.

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The guarantee does not cover manpower or those resulting from disassembly, reassembly and transport operations.

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The product warranty is linked to the purchase invoice and is non-transferable.

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6.4 Return of goods under warranty

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Any return of goods requires a return number which can be obtained free of charge from the seller's after-sales service: simlogic@orange.fr

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The means of return will be at the initiative, at the convenience and expense of the client.

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The transfer of risk from the customer to the seller will be considered effective only upon receipt of the product at the seller's warehouse.

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The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product.

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It is only after verifying that these conditions are satisfied that the seller will carry out the necessary after-sales service operations. The goods will be redirected at the expense of the seller.

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Otherwise, the assumption of responsibility by the after-sales service will be refused, the customer will remain the owner of the product that can be re-shipped at his expense, within a maximum of one month.

 

6.5 Exclusion of guarantee

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The warranties exclude damage from external sources, damage resulting from improper use of the products, damage resulting from the intervention of an unauthorized repairer, the seller or the manufacturer, defects and damage caused by wear and tear. natural or by an outside accident (wrong assembly, faulty maintenance, abnormal use, fire, water damage, ...).

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Any traces of interventions on the product (opening of the box, ...) made by the customer or a third party other than the seller, entails the immediate cancellation of the guarantee.

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The seller can in no way be held responsible for material and immaterial damage that would occur during troubleshooting in the event that the customer returns products that have not been provided by the seller.

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The warranty does not cover cases where an apparent screw at the time of receipt of the goods would not have been declared by the customer under the conditions set out in Article 3.2.

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The seller can not be responsible for the guarantee of breakdowns or damages resulting directly or indirectly from the following cases: Any unprotected or prolonged storage; Any negligence, mistake of connection or handling, maintenance and use of equipment that does not comply with the technical specifications of the seller or the manufacturer or, more generally, faulty or clumsy use (water, waterfall, etc.); Any addition of additional device or accessory equipment or use of any necessary parts for the operation of the equipment not complying with the technical specifications of the seller or manufacturer; Any modification or mechanical or other modification to the equipment or its connection devices by a third party.

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In case of bankruptcy or impossibility of supply of the manufacturer, the customer can not turn against the seller, who will assume no responsibility for warranty on the products of this manufacturer.

 

7. Cancellation and withdrawal

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7.1 Right to retract

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Under the conditions provided by Article L121-16 of the Consumer Code and in the context of distance selling, the buyer has a period of 14 days from the delivery of his order.

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When this period expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next business day.

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In particular, the withdrawal is excluded for contracts for the supply of goods that are clearly personalized or made according to the customer's specifications (custom-made and non-standard measuring items, items with a particular design, specific sizes or thicknesses, articles with additions or special modifications or special arrangements).

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The exercise of this right is carried out by sending a registered letter with acknowledgment of receipt formalizing the period of 14 calendar days with Simlogic: MONSIEUR ALEXANDRE SAUZE, 15 STREET GENERAL LECLERC 60880 LE MEUX.

 

7.2 Return of the goods

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Any return of goods requires a return number which can be obtained free of charge by email from the seller's after-sales service: simlogic@orange.fr

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The means of return will be at the initiative, at the convenience and expense of the client.

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In any case the seller can not be held to organize the return of canceled goods under Article L120-21 of the Consumer Code.

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The transfer of risk from the customer to the seller will be considered effective only upon receipt of the product at the seller's warehouse.

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The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product.

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The products must not bear any trace of use, be accompanied by their accessories and notices.

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It is only after verifying that these conditions are satisfied that the seller will refund the sums collected for the returned goods, with the exception of the initial shipping costs.

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Otherwise, no refund can be required, the customer will remain the owner of the product that can be re-shipped at his expense, within a maximum of one month.

 

7.3 Result

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The exercise of this right entails the reimbursement of sums paid, after qualitative and quantitative verification of the returned products. The refund process will be defined beforehand between the seller and the buyer.

 

8. Cancellation clause

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In case of non-compliance with one of the obligations of the buyer by the latter, the sale may be terminated automatically and the goods returned to the seller at his discretion, without prejudice to any damages and interest that the seller could argue against the buyer, within 48 hours after the formal notice remained ineffective.

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In this case, the seller is entitled to claim from the buyer a fixed compensation of 10% of the amount of the sale.

 

9. Computer law & freedom

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In accordance with Law 78-17 of 6 January 1978, as amended by Law 2004-801 of 6 August 2004, the customer has the right to access and rectify data concerning him.

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Through us, the addresses of our customers will not be delivered to third parties.

 

9.1 Confidentiality of your data

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The seller pays particular attention to the protection of the personal data of its customers and makes every effort to respect this right.

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When placing the order by the customer, the seller records certain data such as: name, first name and postal address, in order to better organize the commercial relations and the service that the customer expects.

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Email addresses are for the seller's services only.

 

9.2 Use of cookies

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During the consultation of the merchant site, it collects from the software activated by your own computer, data on the date, the pages consulted, the time of consultation, as well as the computer address of your computer, the supplier of access, the search engine and the link that led to this consultation.

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This collection allows the seller to improve the ergonomics of his site and enhance the efficiency of its services and in no case to carry out any advertising or commercial prospection.

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Any visitor to the simlogic-shop.com website is informed by a pop-up window.

 

9.3 Data collected when ordering

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In order to effectively deal with the customer's requests, the seller requests a certain amount of data: company, no, first name, delivery and billing addresses, email address, telephone number.

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They are essential to the processing of the order.

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In no case this information will be given to a third party.

 

10. Intellectual property

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All texts, comments, works, illustrations, images and photos, whether visual or audio, reproduced on the seller's website are protected by copyright, trademark law, patent law and right to copyright. image, and this for the whole world.

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They are the full and entire property of the seller or the manufacturer concerned.

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As such and in accordance with the provisions of the Code of Intellectual Property, only use for private use subject to different or even more restrictive provisions of the same Code, is allowed.

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The fact of affixing a hypertext link to the seller's site, using the so-called framing or deep-liking technique, is strictly subject to the written authorization of the company, upon simple request addressed to the company Simlogic, Mr. Alexandre SAUZE.

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Any other use is constitutive of counterfeit and sanctioned under the intellectual property without prior authorization of the seller.

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Any total or partial reproduction of the seller's catalog is strictly prohibited, except with the express agreement of the seller.

 

11. Modification of the general conditions of sale

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The seller reserves the right to modify at any time the general conditions of sale.

 

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Company Simlogic, Mister Alexandre SAUZE EI

15, rue du général Leclerc – 60880 Le Meux – France

RCS Compiègne N°842857658 APE 2640Z

SIREN Number : 842 857 658

SIRET Number : 842 857 658 00012

Insurance policy : 59778424

simlogic@orange.fr